FREE STANDARD WORLDWIDE SHIPPING
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AU - Standard
2 - 6 Business Days
$12.95

AU - Express
1-3 Business Days
$19.95

NZ - Standard
3 - 8 Business Days
$34.95

Asia, Canada & USA
6 - 12 Business Days
$44.95

UAE
8 - 15 Business Days
$49.95

Europe
8 - 15 Business Days
$49.95

*We endeavour to dispatch all orders within 1-2 business days (excluding custom orders) from Tuesday - Friday. During peak and promotional times, please allow 3-4 extra business days for dispatch.

Please note ETAs provided for shipping are from when your order is dispatched by our Online Department and are an estimate only.

Whilst postal services are fast and efficient, unfortunately we can’t guarantee these delivery times as it depends on the destination and the carrier. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

Once your order is fulfilled we will provide you with your tracking number via email. This can be used to track the location of your parcel - please contact the postal carrier for any delivery queries.

If you are unable to locate your tracking number please contact us via support@romanandfrench.com and we will gladly assist you.

If you have used an incorrect address please contact support@romanandfrench.com immediately so we can rectify this issue.

We will always do our best to accommodate but, due to our prompt processing times this cannot be guaranteed.

International clients are responsible for customs and duties within their own country. Your local customs office will make contact with you to arrange payment (if required) once your parcel has arrived in your country. When the invoice is paid your item will then be cleared and delivered.

If any applicable customs or duty fees are not paid, the order will be returned to our warehouse and refunded to your original payment method. However, the refund will be reduced by the return fee and send out fee. Please note that any customs charges paid to receive your order are non-refundable upon return.

Occasionally, a product may be unavailable. If it is not available, it is probably for a short time frame. We will always communicate with you as soon as we receive your order and get your permission to carry on with the order, if the product is out of stock temporarily.

We will indicate to you the expected delivery time for your product.

We believe that your wedding day is very special and as such we maintain very strict adherence to our policies in order to ensure that our product is of the most superior quality at all times. Please read this policy carefully before placing your order.

For online orders ONLY we will happily accommodate a return within 7 days from receipt of goods (including full price items purchased on temporary promotion) provided:

• All items are in original condition, unworn, unwashed, unaltered, with all tags/buttons etc attached
• Neatly folded and returned in the same packaging as received
• Must not be soiled or marked in any way including makeup or tan

Exceptions: We do NOT accept a return or exchange for the following items: earrings, garters, jewellery and all headpieces due to personal hygiene reasons. We also do not accept returns on gift cards, custom orders and items labelled as FINAL SALE, or listed on our sales page.

All orders processed with AFTERPAY or ZIPPAY are not eligible for a refund. These orders are only eligible for a credit note or exchange.

All returns will be processed within 3-5 business days. Once we have received your return you will be notified if your return has been accepted or declined. If your return has been accepted you will receive your funds in the same manner you originally paid. The total amount refunded or credited will be minus original shipping charges. If the refunded items purchased with a free shipping offer fall below the allocated threshold, the standard shipping cost will be deducted from the total refund amount.

All faulty items will be assessed and either a repair, replacement or refund will be offered in accordance with Australia Consumer Law.

Exchanges

Due to the large volume of orders shipped weekly we are unable to facilitate an exchange due to constant change in stock levels. Please request a return for your current items and order the new required items. If your garment is faulty or incorrect we will always facilitate an exchange.

1. Please review our returns policy to ensure you meet the criteria
2. Email our customer service department at support@romanandfrench.com - we will respond within 1 - 2 business days
3. If your return request has been accepted we will provide details for the return
4. Please ensure all garments/items meet our criteria and are neatly folded with all packaging received
5. The package must be sent within 7 days of receiving acceptance of your return request or the return will be voided

Items returned for a refund will be shipped at the cost of the client and the responsibility lies with the client. We suggest using a traceable postal service as we are not liable for any missing, lost or stolen parcels.

Due to the large volume of orders shipped weekly we are unable to facilitate an exchange due to constant change in stock levels. Please request a return for your current items and order the new required items. If your garment is faulty or incorrect we will always facilitate an exchange.

Items sold under a promotional sale are eligible for return or exchange. However, all items labelled as FINAL SALE are not eligible for return or exchange.

We are dedicated to providing a unique and personalised in-store experience with each and everyone one of our brides. Our team of professional bridal stylists offer expert service and advice to ensure you leave our showroom with a piece you will love and cherish forever.

We do NOT accept change of mind for exchange, refund or credit note on any items purchased in-store.

All faulty items will be assessed and either a repair, replacement or refund will be offered in accordance with Australia Consumer Law. All items will always be assessed by our clients in store before payment is made to ensure the quality and condition is accepted before departing the store.

Please see in store for our full policy.

As our store operates as an appointment based showroom we do NOT accept walk-ins for a return or exchange. If you would like to make a return or exchange in-store please contact our showroom within opening hours to arrange a time and we will do our best to facilitate your request.