*Please view our policy below as we are experiencing a significant amount of orders during our closing down sale. Thank you for your support!

AU - Standard
2 - 5 Business Days
$12.99

AU - Express
1-3 Business Days
$24.99

NZ - Standard
3 - 8 Business Days
$34.95

Asia, Canada & USA
6 - 12 Business Days
$44.95

UAE
8 - 15 Business Days
$49.95

Europe
8 - 15 Business Days
$49.95

*We endeavour to dispatch all orders within 1-2 business days (excluding custom pre-orders).

Please note ETAs provided for shipping are from when your order is dispatched by our Online Department and are an estimate only.

Whilst postal services are fast and efficient, unfortunately we can’t guarantee these delivery times as it depends on the destination and the carrier. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

Once your order is fulfilled we will provide you with your tracking number via email. This can be used to track the location of your parcel - please contact the postal carrier for any delivery queries.

If you are unable to locate your tracking number please contact us via support@romanandfrench.com and we will gladly assist you.

International clients are responsible for customs and duties within their own country. Your local customs office will make contact with you to arrange payment (if required) once your parcel has arrived in your country. When the invoice is paid your item will then be cleared and delivered.

If any applicable customs or duty fees are not paid, the order will be returned to our warehouse and refunded to your original payment method. However, the refund will be reduced by the return fee and send out fee. Please note that any customs charges paid to receive your order are non-refundable upon return.

CLOSING DOWN SALE - No Refunds or Exchange on any items

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Orders Purchased BEFORE CLOSING DOWN SALE

We value your experience shopping with us and as such we ask you please read our policy carefully. 

For online orders we will happily accomodate a return or exchange within 7 days from receipt of goods provided:

• All items are in original condition, unworn, unwashed, unaltered with all tags/buttons, etc attached
• Neatly folded and returned in the same packaging as received
• Must not be soiled or marked in any way and be free from all fragrances including perfume and body odour
• Must be purchased through our website
• Must not be labelled as FINAL SALE

Please contact support@romanadfrench.com to process your return.

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1. Please review our returns policy to ensure you meet the criteria
2. Email our customer service department at support@romanandfrench.com - we will respond within 1 - 2 business days
3. If your return request has been accepted we will provide details for the return
4. Please ensure all garments/items meet our criteria and are neatly folded with all packaging received
5. The package must be sent within 7 days of receiving acceptance of your return request or the return will be voided

Items returned for a refund will be shipped at the cost of the client and the responsibility lies with the client. We suggest using a traceable postal service as we are not liable for any missing, lost or stolen parcels.