Shipping policy

We endeavour to dispatch all orders within 1-3 business days (excluding custom pre-orders).

Please note ETAs provided for shipping are from when your order is dispatched by our online department and are estimates provided by our shipping providers. 

You can track your order via the online tracking portal.

Whilst postal services are fast and efficient, unfortunately we can’t guarantee these delivery times as it depends on the destination and the carrier. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

Customs and Duty charges 

International clients are responsible for customs and duties within their own country. Your local customs office will make contact with you to arrange payment (if required) once your parcel has arrived in your country. When the invoice is paid your item will then be cleared and delivered.

If any applicable customs or duty fees are not paid, the order will be returned to our warehouse and refunded to your original payment method. However, the refund will be reduced by the return fee and send out fee. Please note that any customs charges paid to receive your order are non-refundable upon return.