We look forward to meeting brides for their styling appointments, below is information that may be helpful in planning your visit with us.
IS ROMAN & FRENCH TAKING APPOINTMENTS?
We're a very small team and we help our clients by APPOINTMENT ONLY.
Please add your details to the waitlist link and we will be in touch by phone to co-ordinate an appointment for you. You can either have an appointment in store with one of our stylists or book for a virtual appointment from the comfort of your home if live in a remote location.
DOES ROMAN & FRENCH TAKE WALK-IN's?
We book out weeks in advance and with our small team, it is not possible to take walk-ins, appointments are always necessary. If we're not serving a client, we're busy making pieces, so timing and planning is essential for everyone involved! Unfortunately, if someone visits us as a walk in, we may have to refuse, because we are already in appointments and have limited staff that are available.
HOW CAN I BOOK AN APPOINTMENT?
At this point in time, the only way to make a booking is to leave your details on the waitlist. We will then make contact by phone to book an appointment. If it's easier for you though, you can always call us and we can have a chat over the phone before making your appoinment. If we dont' answer, we'll call you back because we may be in an appointment.
Our phone numbers are : +61 (2) 96040499 or +61(0)488 913 349, Tuesday to Saturday from 9am to 4pm.
We are located at Ground Floor, Shop 7, 1267 The Horsley Drive, Wetherill Park, 2164, NSW, Australia.
HOW LONG IS AN APPOINTMENT?
All appointments are approximately 45 minutes, one on one with a Bridal Stylist, please be on time, or we may need to shorten or reschedule your appointment.If you know you won't make it on time, please call to reschedule. If you know you will not be able to make your appointment, please contact asap, because there are so many other brides who need appointments, thank you in advance.
HOW MANY PEOPLE CAN I BRING WITH ME TO MY APPOINTMENT?
At this point in time, we are able to welcome you and two other guests only into store. We like to advise that our store is full of glass and moveable mirrors and mannequins, so if you bring children, someone must take care of them to not hurt themselves in the environment please.
WHAT ARE THEHOURS & DAYS FOR APPOINTMENTS AVAILABLE?
We have a small team of experienced bridal stylists and our customer service hours are Tuesday to Saturday. No appointments are available on Sunday OR ‘after-hours’ . Our hours for appointments are from 9am to 4pm, that being that 3pm is our last appointment.
From time to time, there may be a very high demand for appointments, versus limited availability on the day you wish to visit. We will do everything possible to accommodate your schedule within our appointment times between Tuesday to Saturday.
HOW LONG DOES IT TAKE TO BOOK AN APPOINTMENT AFTER LEAVING MY DETAILS ON A WAITLIST?
We'll be in touch within 10 days of receiving your waitlist. We work on dates of weddings to book appointment and once again, the main thing we ask is if you have your wedding dress. We ask this, because it's really important for us that you have seen your wedding dress and have a visual, a photo you can show us. If you haven't decided on your wedding dress, we always recommend visiting us once you have, it's a more worthwhile experience.
WHEN SHOULD I BOOK AN APPOINTMENT?
We suggest the perfect time to meet with us is between 1 and 6 months prior to your wedding, as long as you have your wedding dress. The longer period of time is essential if you would like a customised piece made. The most important thing is that you have your wedding dress, which guides our styling advice.
We offer a unique and highly customised one-on-one service for our clients, facilitated by a bridal stylist at all times. Our store is not a ‘self-serve roaming’ retail environment, your stylist will be with you at all times guiding your consultation. Bookings are always essential at Roman & French, becausewe can book out up to 4 weeks in advance.
WHAT DO I BRING TO MY APPOINTMENT FOR A HEADPIECE FITTING?
If you are meeting us for a headpiece fitting, we encourage you to wash and style your hair, as close as you would like it to look on your wedding day. Or, you could organise your hair trial prior to your appointment, but please be on time! We only have 45 minutes together, so your planning for the appointment is really important. Also, don't forget to have images of your bridal hair inspo and image or fabric swatch of your wedding dress, so that we can help style the best bridal headpiece to be aligned with design elements of your wedding dress.
WHAT DO I BRING TO MY APPOINTMENT FOR A BRIDAL ROBE FITTING?
For the best fitting, we suggest you wear a bra and knickers that will give you the best form of your silhouette. If you have your heels, do bring those along so that you have a full visual.
ARE VIRTUAL APPOINTMENTS AVAILABLE?
We regularly meet with clients online using ‘Facetime’. This has been a successful approach for us to present pieces to brides who cannot meet us because of location or other reasons. If, due to personal circumstances in this current climate, you are not able to visit us face-to-face, please do feel confident to book a virtual appointment as an option you may wish to seriously consider.
We break up our appointment into a few areas, the first is to do pre-appointment work with you to discuss options with you over the phone in line with your vision, followed up by setting up the Facetime meeting to present the pieces for you to see up close. It’s not perfect, but it certainly is a great option! We take as much time and care with our virtual appointments as our face to face appointments.
DO I HAVE TO WEAR A MASK FOR MY APPOINTMENT?
Our staff continue to wear masks because we see clients every day, it's our way to safeguard ourselves and our family. We do highly recommend that a client wears a mask, because we will be working within a close proximity to you, sometimes, within 30cm distance. We have masks available if you choose to do so.
WHAT PAYMENTS DO YOU ACCEPT?
We accept almost all payment options, these include: VISA, MASTERCARD, AMEX, AFTERPAY, ZIP PAY, GOOGLE PAY, PAYPAL, BANK TRANSFER (must allow for 3 days for clearnce before having access to take items home), CASH. All transactions have a digital and itemised receipt, as well as a cash payment. LAY-BY is available only for orders from $800 and above.
WHAT IS THE REFUND OR EXCHANGE POLICY?
In summary, we prefer that a client takes their time to choose their items careful because we do not exchange or provide refund for change of mind. All of our brides have the privilege of completely new pieces for their wedding, we do not sell items that have been exchanged, because we do not accept exchanges or provide refunds for change of mind.
CAN I BUY ONLINE & CLICK & COLLECT?
For all orders in Australia over AUD$150.00 shipping is complimentary, we use Express Australia Post.
A VIP courier option is also available for an additional fee and a quote can be provided to you with the exact cost to your suburb, if you prefer a same day courier service. We will ensure that all urgent orders are sent our immediately, however, if it's super urgent, please do call us prior to placing your order to ensure that we have the piece in stock and there is enough time to send it to you for your wedding date.
Please ensure to put your wedding date in the comment section of your online order.